# ARKOZ demo transcript

Edited fictional demonstration. Alex = AI assistant; Chris = caller.

**00:00:00.210 — Alex — AI assistant**
Hello, you've reached Northline Heating. My name is Alex, an automated assistant for this fictional demonstration business by ARKOZ. I can take a few details and ask the team to call you back. If there is an immediate danger, fire, a smell of gas or suspected carbon monoxide, please tell me now. How can I help today?

**00:00:21.100 — Chris — caller**
Hi, my boiler stopped working.

**00:00:23.120 — Alex — AI assistant**
Thanks for letting me know. What is your full name, please?

**00:00:26.380 — Chris — caller**
It's Chris Carlson.

**00:00:27.740 — Alex — AI assistant**
Thanks, Chris. Noted. And what's the postcode for the property?

**00:00:32.340 — Chris — caller**
The postcode is M21 1LW.

**00:00:36.260 — Alex — AI assistant**
Got it, thank you. M21 1LW. Have we been out to you before or are you a new customer?

**00:00:43.280 — Chris — caller**
You haven't been out yet, I think.

**00:00:46.090 — Alex — AI assistant**
Okay, and what telephone number should the team use to call you back?

**00:00:50.970 — Chris — caller**
07 543 098 599.

**00:00:57.870 — Alex — AI assistant**
Thanks, let me check that. So, just to confirm, the callback number is 07543 098599. Is that correct?

**00:01:08.230 — Chris — caller**
That is correct.

**00:01:10.360 — Alex — AI assistant**
Great. Thanks a lot. So, just to make sure I've got everything right, Chris, you're a new customer in M21 1LW and you're calling because your boiler has stopped working, so we're setting up a boiler repair request. If we get disconnected, I can reach you on 07543 098599. Does that all sound correct?

**00:01:31.460 — Chris — caller**
That is, thank you.

**00:01:32.660 — Alex — AI assistant**
Thank you. Alright, I've passed that to the team to review and someone will give you a call as soon as they can. Thank you for calling today, goodbye.