WEBVTT

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Alex — AI assistant: Hello, you've reached Northline Heating. My name is Alex, an automated assistant for this fictional demonstration business by ARKOZ. I can take a few details and ask the team to call you back. If there is an immediate danger, fire, a smell of gas or suspected carbon monoxide, please tell me now. How can I help today?

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Chris — caller: Hi, my boiler stopped working.

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Alex — AI assistant: Thanks for letting me know. What is your full name, please?

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Chris — caller: It's Chris Carlson.

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Alex — AI assistant: Thanks, Chris. Noted. And what's the postcode for the property?

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Chris — caller: The postcode is M21 1LW.

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Alex — AI assistant: Got it, thank you. M21 1LW. Have we been out to you before or are you a new customer?

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Chris — caller: You haven't been out yet, I think.

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Alex — AI assistant: Okay, and what telephone number should the team use to call you back?

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Chris — caller: 07 543 098 599.

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Alex — AI assistant: Thanks, let me check that. So, just to confirm, the callback number is 07543 098599. Is that correct?

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Chris — caller: That is correct.

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Alex — AI assistant: Great. Thanks a lot. So, just to make sure I've got everything right, Chris, you're a new customer in M21 1LW and you're calling because your boiler has stopped working, so we're setting up a boiler repair request. If we get disconnected, I can reach you on 07543 098599. Does that all sound correct?

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Chris — caller: That is, thank you.

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Alex — AI assistant: Thank you. Alright, I've passed that to the team to review and someone will give you a call as soon as they can. Thank you for calling today, goodbye.